Refund, Return & Cancellation Policy
Last Updated: September 2026 · Effective Date: September 1, 2026
100% Escrow Guarantee
Full automatic refund if an all-or-nothing crowdfunding campaign fails to hit 100% funding.
5-10 Business Days
Approved refunds are returned directly to your original payment method (Card, PayPal, or Mobile Wallet).
Zero Fraud Liability
Bank-grade SSL/TLS 256-bit encryption with certified payment processing gateways.
1. Overview & Policy Scope
At Maker Raise (accessible at makerraise.com), we operate an integrated dual platform consisting of:
- Hardware & Maker Crowdfunding Campaigns: All-or-nothing funding for physical inventions, 3D printing equipment, IoT devices, and robotics projects.
- Digital Assets Marketplace: 3D printable mesh files (STL, OBJ, 3MF, STEP, CAD).
- Physical Marketplace Products: 3D printed components, hardware dev boards, filament, and assembled maker kits.
This Refund, Return, and Cancellation Policy outlines your rights and our obligations regarding payments, dispute resolution, and refunds in compliance with international standards, consumer protection laws, and payment network guidelines (including Visa, Mastercard, American Express, and PayPal).
2. Crowdfunding Campaign Pledges & Backer Escrow Guarantee
100% All-or-Nothing Escrow Protection
When you back a campaign on Maker Raise, your funds are placed in a secure escrow account until the campaign concludes. Funds are never released to the campaign creator until their funding goal is 100% achieved within the active campaign deadline.
A. Automatic Full Refunds (Campaign Unsuccessful)
If a campaign fails to reach its funding target before its deadline, the campaign is automatically cancelled. 100% of your pledge amount will be automatically refunded to your original payment method. No action is required on your part.
B. Cancellation Before Campaign Deadline
Backers may cancel their pledge at any time while the campaign is still actively running before the campaign end date. You can cancel your pledge directly from your Backer Dashboard or by emailing contact@makerraise.com with your Backing ID.
C. After Campaign Successfully Funds
Once a campaign successfully reaches its goal and ends, escrow funds are transferred to the creator to begin prototype fabrication and reward fulfillment. Because creators immediately commit capital to raw materials and tooling, pledge cancellations after funding completion are reviewed on a case-by-case basis. If a creator fails to provide fulfillment updates or defaults on delivery, Maker Raise intervention and backer dispute mechanisms apply.
3. Digital Products (3D Printable STL, OBJ, CAD Files)
Digital 3D models are intangible products that are instantly delivered to your account upon successful transaction confirmation with lifetime download access.
Eligible Refund Conditions for Digital Goods:
- Corrupted or Non-functional Files: If the 3D model geometry has non-manifold errors, corrupted archive files, or missing components that the seller is unable to fix within 72 hours of report.
- Gross Misrepresentation: If the delivered files materially differ in description, scale, or feature set from the seller's storefront listing.
- Duplicate Purchase: Accidental double transactions for the exact same digital item will be refunded immediately upon verification.
Because digital goods cannot be physically returned once downloaded, refund requests based solely on "change of mind" or purchasing an incompatible file format (where format was clearly stated on the product page) are generally non-refundable.
4. Physical Marketplace Products & Hardware
A. 14-Day Return Window for Damaged or Defective Items
If a physical product arrives damaged, defective, or incorrect, you have 14 calendar days from the recorded delivery date to submit a return or replacement request. Please provide photos of the damaged packaging and item.
B. Order Cancellation Prior to Shipping
Physical product orders may be cancelled for a 100% full refund at any time before the seller has marked the order as dispatched and generated a courier tracking label. Once an order has entered transit, it must follow the standard return process.
C. Return Shipping Costs
If the return is due to a defective item, incorrect item, or seller error, return shipping is 100% covered at no expense to the buyer. For voluntary returns of unopened non-defective items, the buyer is responsible for return courier postage.
5. Refund Processing Timelines & Methods
Once an eligible refund is authorized by Maker Raise:
- • International Credit/Debit Cards (Visa, MasterCard, Amex): Processed within 24 hours from our end. Appears on your bank statement within 5 to 10 business days depending on your issuing bank.
- • PayPal: Typically credited to your PayPal account balance within 24 to 48 hours.
- • Local Mobile Wallets (bKash, Nagad): Refunded directly to your wallet account within 3 to 5 business days.
Refunds are strictly issued back to the original payment method used at checkout to comply with international Anti-Money Laundering (AML) regulations.
6. Dispute Resolution & Friendly Chargeback Prevention
Please Contact Us Before Initiating a Bank Chargeback
Bank chargebacks and payment disputes can take 60–90 days to resolve through card networks. We can resolve almost all billing inquiries, missing files, courier delays, or refund requests within 24 to 48 hours directly.
If you do not recognize a transaction on your statement or have an issue with an order, please reach out to our dedicated resolution desk at contact@makerraise.com before filing a dispute with your card issuer.
7. Merchant Identity & Customer Support
For any questions regarding refunds, order cancellations, or payment verification, our support team is available 6 days a week (Sunday to Friday, 9:00 AM – 8:00 PM BST):
contact@makerraise.com
+8801628669266
Dhaka, Bangladesh